Shipping Policy

Thank you for shopping with us. We are committed to delivering your order accurately, in good condition and on time.

Order Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Domestic Shipping: 3–7 business days
• International Shipping: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or high order volumes.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment status.

International Shipping

Customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.

We are not responsible for delays caused by customs.

Delayed or Lost Packages

If your order is delayed or lost in transit, please contact us at:

Email: stemzr.rana@gmail.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged package/item so we can assist you.

Contact Us

If you have any questions regarding shipping, contact us at:

• Email: stemzr.rana@gmail.com
• Store Name: Nova Noir
• Website: Novanoir.store